Welcome to primebracelet.com (“the Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website and your purchase of jewelry and accessories (“Products”) from us. Please read these Terms carefully. By accessing our site or purchasing a Product, you agree to be bound by these Terms and our Privacy Policy.

1. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any legal suit, action, or proceeding arising out of, or related to, these Terms or your use of the Website shall be instituted exclusively in the courts of Hong Kong. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

2. Orders, Pricing, and Availability
We reserve the right to: (i) correct any pricing errors on the Website; (ii) limit the quantity of items purchased per person, per household, or per order; (iii) cancel any order for any reason, including but not limited to product unavailability, errors in product or pricing information, or suspicion of fraudulent activity. In the event of cancellation, we will notify you and issue a full refund.

3. Product Descriptions
We endeavor to display our Products as accurately as possible. However, due to photography lighting, the individual settings of your display screen, and the handmade nature of many of our pieces, the color, clarity of gemstones, metal finish, and overall appearance may vary from the images shown. Please carefully review the provided dimensions (e.g., chain length, pendant size) before ordering. Exchanges due to size or style preference are subject to our Return Policy and stock availability.

4. Shipping, Delivery, and Risk of Loss
Title and risk of loss for all Products pass to you upon our release of the Product to the shipping carrier. Delivery dates are estimates only. We are not liable for any delays in transit caused by the carrier or other events beyond our reasonable control.

5. 14-Day Return & Refund Policy

5.1. Eligibility & Condition
We offer a 14-Day Return & Exchange Guarantee from the date of delivery, provided the item(s) are in their original, unworn, and pristine condition. To be eligible, items must be returned with all original packaging intact and unused, including presentation boxes, pouches, certificates of authenticity, tags, and protective materials. Any signs of wear, alteration, damage, or removed tags will result in the refusal of the return.

5.2. Final Sale Items
For hygiene and customization reasons, the following items are FINAL SALE and NON-RETURNABLE:

• Earrings for pierced ears.
• Customized or personalized jewelry (e.g., items with engravings).
• Any item marked “Final Sale” or “Clearance.”

5.3. Inspection Upon Receipt
You must inspect your jewelry immediately upon delivery for any manufacturing defects (e.g., loose stones, broken clasps) or shipping damage. To report an issue, you must contact our Customer Service within 48 hours of delivery with clear photographic evidence. Claims made after this period may not be accepted.

5.4. Refund Processing Timelines
All approved monetary refunds will be processed to the original payment method used for purchase.

• The refund process will begin within a minimum of 14 business days from our warehouse’s receipt and inspection of the returned item(s).
• For refunds processed via PayPal, funds will typically appear in your PayPal account within 14 days after we initiate the refund.
• Compliance Notice: In certain jurisdictions, PayPal’s own policies or local regulations may extend the refund processing period for PayPal transactions to up to 30 days.

6. Product Care and Liability Disclaimer
Our Products are crafted with care. We are not liable for any damage, loss, or tarnishing resulting from improper care, wear during strenuous activity (e.g., sports, swimming, sleeping), exposure to chemicals, or failure to follow the provided care instructions. It is your responsibility to store and maintain your jewelry appropriately.

7. User Account and Information
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to provide accurate, current, and complete shipping and contact information.

8. Prohibited Uses
You may not use the Website: (i) for any commercial data mining or extraction; (ii) to copy, replicate, or misuse our product designs or intellectual property; (iii) for any fraudulent or unlawful purpose, including placing fraudulent orders.

9. Intellectual Property Rights
All content on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, as well as all jewelry designs and product photography, is the property of primebracelet.com or its suppliers and is protected by copyright and other intellectual property laws.

10. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY THE LAWS OF HONG KONG, THE WEBSITE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, [SC NAME=”COMPANY_NAME”] SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR PURCHASE, WEAR, OR LOSS OF ANY PRODUCT. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO A PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE YOU PAID FOR THAT SPECIFIC PRODUCT.

12. Indemnification
You agree to indemnify, defend, and hold harmless primebracelet.com and its officers from any claim or demand made by any third-party due to or arising out of your breach of these Terms.

13. Third-Party Links
The Website may contain links to third-party sites (e.g., care guides, material information, style blogs). We are not responsible for the content or practices of these linked sites.

14. Termination of Access
We may suspend or terminate your account or access to the Website immediately, without prior notice, for conduct we believe violates these Terms.

15. Modifications to Terms
We reserve the right to update or modify these Terms at any time. The updated version will be effective upon posting on the Website. Your continued use of the Website after any changes constitutes acceptance of the new Terms.

16. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Force Majeure
We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to shortages of precious metals or gemstones, artisan delays, international shipping disruptions, or acts of God.

18. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

19. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and primebracelet.com regarding the subject matter herein.

20. No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

21. Customer Service Contact Information
For returns, defect reports, or any questions regarding these Terms, please contact us at:
Company: primebracelet.com
Email: support@primebracelet.com
Phone: 00852-5768401
Address: 87 Hung Loon Road, Hung Hom, Yau Tsim Mong District, Hong Kong