00852-5768401

support@primebracelet.com

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Shipping Policy

Insurance-Grade Logistics for High-Value Jewelry

All high-value items (e.g., diamonds, precious metals) are shipped via our Insurance-Grade Logistics Protocol:

  • Mandatory Insurance: Every shipment is fully insured against loss or damage.
  • Registered & Tracked Shipping: Requires signature upon delivery. Recipient must present ID matching the shipping name.
  • Chain-of-Custody Tracking: A unique tracking number is provided, allowing real-time monitoring from dispatch to delivery.
  • Double-Layered Packaging: Items are secured in primary packaging, then placed in a discreet, reinforced outer box.

Shipping Costs: All shipping and insurance costs are borne by the customer. Delivery times vary by destination.

Returns & Refunds Policy

General Return Eligibility

  • 14-Day Return Window: Returns are accepted within 14 calendar days of delivery.
  • Refund Processing Time: Refunds take a minimum of 14 business days to process. For PayPal refunds, processing may take 14-30 business days, depending on regional legal requirements.
  • Return Shipping Costs: Customers are responsible for all return shipping costs, including insurance and tracking. We recommend using a secure, traceable method.
  • Return Condition: Items must be unused, unworn, in original condition, with all tags, certificates, and packaging intact.

Refund Process

  1. Contact our support team at support@primebracelet.com or 00852-5768401 to initiate a return.
  2. Receive a Return Authorization (RA) number and instructions.
  3. Securely pack the item(s) with the RA number visible on the package.
  4. Ship to our return address:primebracelet.com
    87 Hung Loon Road, Hung Hom, Yau Tsim Mong District, Hong Kong
    Please include the RA number on the package.
  5. Once received and inspected, we will notify you of approval or rejection.
  6. Upon approval, your refund will be processed to the original payment method.

Final Sale & Non-Returnable Items

1. “Skin-Contact” Hygiene & Safety Final Sale

All items designed for direct skin contact (especially piercing earrings, necklaces, bracelets, body chains) are considered final sale for health and safety reasons. Returns are only accepted for verified manufacturing defects, eligible for exchange only.

2. “Custom Sizing” Irreversible Production

Once you confirm custom ring or bracelet measurements, your order enters personalized production and cannot be canceled, modified, or returned, except in cases of documented sizing data entry error on our part.

3. “Sentimental Engraving” Ultimate Personalization

Items personalized with engraving, date stamps, fingerprints, or custom messages become highly personalized after final customer confirmation. These are non-returnable under any circumstances.

4. “Micro-Artwork” Appreciation Period & Collectibility

Handcrafted, enamel, or engraved art jewelry has a 3-day appraisal period from delivery for inspecting craftsmanship. After this period, only significant manufacturing flaws are eligible for professional assessment and repair—not return.

5. “Subscription Surprise Box” Unpredictability

Our subscription jewelry boxes offer a curated “surprise discovery” experience. Due to their nature, returns based on personal preference are not accepted.

6. “Antique & Vintage” Time-Honored Pieces

Each vintage/antique item includes a detailed condition report. All sales are final, celebrating their unique history and patina.

7. “Gemstone Upgrade” & “Style Reset” Service

For trade-in or redesign services: original pieces are assessed based on metal purity, weight, gem condition, and market value. The new item has a fresh warranty. The original piece becomes our property upon receipt.

8. “Art Collaboration Limited Edition” Resale Restrictions

Numbered limited editions from artist collaborations may not be resold on specified secondary platforms. Violation results in revoked purchasing privileges and售后 support.

9. “3D/Digital Modeling” Irreversible Milestones

For digitally modeled/3D-printed custom pieces: digital model confirmation, print initiation, and post-processing (e.g., plating) are irreversible milestones. Orders cannot be canceled or changed past these points.

10. “Community Co-Creation” Crowdsourced Designs

Items born from community voting have “collective creation” value. Returns are only accepted for production errors, not for aesthetic mismatch.

11. “Digital Asset-Bundled Jewelry” Dual Ownership Return

If your purchase includes an associated NFT, a return requires both physical item return and blockchain transfer of the NFT to our designated wallet. Failure in either step voids the return.

Important Disclaimers & Policies

Natural Gemstone Characteristics

Natural gems (pearls, opals, jade, marble) vary in color, pattern, and inclusions. These are nature’s fingerprints—not defects. Visual guides are provided for education. Returns based on natural variations are not accepted.

Allergy Risk & Pre-Testing

All metals and platings (e.g., nickel, copper, silver) are listed per product. We recommend a 24-hour skin test behind the ear or on the inner wrist for sensitive individuals. Allergic reactions are not grounds for return.

Independent Gemstone Certificates

GIA, GRS, or other lab reports included with your purchase are part of its value. They must be returned with the item. Lost certificates result in a deduction from any refund.

Seasonal & Accelerated Wear

Items designed for seasonal use (e.g., poolside jewelry, winter layers) may experience accelerated wear. Natural aging from intended use is not covered under warranty.

Material Oxidation & Care Responsibility

Sterling silver tarnishes; gold plating may wear. We provide care guidelines. Deterioration from improper care is not eligible for return or warranty.

Free Sizing Adjustments & Return Eligibility

Accepting our complimentary ring/bracelet sizing adjustment service renders the item “serviced” and ineligible for standard returns.

Pre-Order & Waitlist Orders

Pre-orders are locked upon payment. Address changes or cancellations are not accepted. Estimated ship dates are approximations; delays do not justify cancellation.

Themed Gift Set Completeness

Multi-component gift sets (e.g., jewelry + scarf + fragrance) must be returned complete and unused. Damaged packaging may incur a fee.

Corporate Gifting & Bulk Orders

Custom logo/bulk orders have minimum quantities, dedicated payment terms, and a unified design approval process. Only whole-order exchanges are permitted for verified batch defects.

Member Privileges: Priority Hold & Customization

Premium members may reserve new releases early and receive one complimentary lifetime modification (e.g., lengthening a chain, changing a clasp) on one regular collection item.

Metaphysical Gemstone Descriptions

Any references to gemstone “energy” or “spiritual properties” are cultural or traditional beliefs—not functional promises. Returns based on unmet metaphysical expectations are not accepted.

Durability Tiers: Everyday vs. Adventure Lines

“Everyday” and “Adventure” collections have different durability standards. Scratches or wear from intense activities (climbing, hiking) are considered normal for adventure lines.

Trade-In Program: Old Jewelry Assessment

Trade-in value is determined by metal purity, weight, gem condition, and brand. Once shipped, old jewelry becomes our property irrevocably.

Holiday Peak Season Transparency

During high-demand periods (Valentine’s Day, Christmas), handmade order delays may occur. An order queue tool is provided. Cancellations due to communicated delays may incur cost recovery fees.

Virtual Try-On Limitation

AR try-on simulations vary based on camera, lighting, and screen color—they may not match the physical item exactly. Please judge by the actual product.

Lifetime Jewelry Care Plan

Our lifetime cleaning/inspection service is non-transferable and requires original proof of purchase. It excludes repairs due to accidents, wear, or unauthorized alterations.

Right to Update

We reserve the right to update this policy at any time. The version published on our website at the time of your purchase applies.

For any questions, contact us:
primebracelet.com
Email: support@primebracelet.com
Phone: 00852-5768401
Address: 87 Hung Loon Road, Hung Hom, Yau Tsim Mong District, Hong Kong